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T. Nutt & Sons Flooring Centre
T. Nutt & Sons Ltd in Clay Cross are celebrating… they’ve been awarded a highly sought-after accolade from consumer champions, Which?
The flooring centre, which has a long-standing history in the town going back over 150 years, has been awarded a Which? Trusted Traders’ Certificate of Distinction.
Becoming a Trusted Trader is, in itself, not an easy process – the business has to be carefully assessed by trading standards professionals. The Certificate of Distinction, however, represents a much higher level of achievement! This new award is presented only to the top-performing Trusted Traders: “The Certificate of Distinction gives customers confidence that this is a business they can count on.”
Which? is a brand that consumers trust. They’ve earned a reputation since 1957 for championing the cause for consumers and raising standards. They’ll only associate their name with businesses they can 100% trust and are happy to endorse.
In order to gain the Certificate of Distinction, T. Nutt & Sons had to fulfil a number of criteria. These included: receiving very few complaints but demonstrating outstanding complaint resolution and handling; receiving a steady stream of customer reviews highlighting customer satisfaction; demonstrating exceptional fulfilment of the ongoing requirements of Which? Trusted Trader.
Managing Director David Nutt explains: “We are extremely proud of being awarded the Which? Trusted Traders’ Certificate of Distinction. Although we know we always work hard to make sure our customers are thoroughly happy with our products and service, this shows that we’ve come out as one of the top-performing companies in the Trusted Trader scheme. That means a lot!”
View an outstanding flooring range
– at 43-47 High Street, Clay Cross, Chesterfield S45 9DX to view an outstanding range of top quality flooring from leading manufacturers at competitive prices.
For more information, call 01246 863148 or enquire online.
T. Nutt & Sons Scoops Prestigious Which? Trusted Trader Award
150-year-old family business celebrates one of the industry’s highest honours
One of Derbyshire’s oldest and most respected family businesses is celebrating after being named Which? Trusted Trader of the Month for the very first time – an accolade widely regarded as one of the highest recognitions a company can receive. This award carries even greater significance because it is judged across every Which? Trusted Trader member in the UK, regardless of their trade or profession.
In other words, the Which? Trusted Trader of the Month award isn’t limited to one particular industry. It recognises excellence across all trades and services nationwide, making it an incredibly prestigious honour.
To be chosen from every Which? Trusted Trader member across the whole of the UK is an absolutely outstanding achievement and one that should be celebrated and admired.
For T Nutt & Sons, who have been serving customers since 1869, the award is far more than another accolade. It is independent recognition of the values that have shaped the business for more than 150 years – honesty, integrity, outstanding craftsmanship, uncompromising integrity, and always putting customers first.
Managing Director David Nutt described the award as a proud moment for everyone connected with the company.
“Receiving this award is a tremendous honour,” he said. “Which? is one of the most respected consumer organisations in the country, so to be recognised by them in this way means an enormous amount to us. We have always believed that if you look after people properly, provide honest advice, and do the job to the very best of your ability, everything else follows. This award tells us we’re doing exactly that.”
T Nutt & Sons has been a Which? Trusted Trader for about fifteen consecutive years, successfully maintaining the exacting standards required by the organisation through continuous assessment and customer feedback. The company believes the scheme stands apart because membership has to be earned through rigorous independent vetting rather than simply bought.
Founded over a century and a half ago, the Clay Cross-based business remains proudly family owned. David Nutt, alongside Director Keven Nutt and manager Andrew Gregory, continues to build on a reputation that has been passed from one generation to the next.
The company’s philosophy towards personal service has never changed. Customers are encouraged to take their time, browse at their leisure, ask questions, and ultimately choose flooring that genuinely suits their home, lifestyle, and budget. There is no sales pressure whatsoever, but customers are warmly invited to seek objective and impartial advice from the highly knowledgeable and experienced staff. That straightforward approach has helped create generations of loyal customers, with many families returning to T Nutt & Sons time and time again.
“Which? is one of the most respected consumer organisations in the country, so to be recognised by them in this way means an enormous amount to us. We have always believed that if you look after people properly, provide honest advice, and do the job to the very best of your ability, everything else follows. This award tells us we’re doing exactly that.”
“People are inviting us into their homes and placing their trust in us,” David added. “We never take that responsibility lightly. Whether it’s taking extra care with an elderly customer, moving heavy furniture, giving honest advice or making sure every installation is completed to the highest standard, those little details matter. That’s what our business has always been about.”
The award also reflects the dedication of the entire T Nutt & Sons team, from the showroom staff through to its experienced fitting teams, whose professionalism, friendliness, and attention to detail are regularly praised by customers.
David was quick to pay tribute to them.
“This recognition belongs to every member of our team. Everyone works incredibly hard every day to maintain the standards our customers expect, and I’m immensely proud of what they’ve achieved. I’d also like to thank our customers for their loyalty, their recommendations, and the wonderful reviews they’ve left over the years. Without their support, this award simply wouldn’t have come about.”
While delighted to receive the honour, David insists the company continues to push the boundaries of excellent personal service and uncompromising professionalism.
“Awards are wonderful, but they don’t change who we are. Our underlying ethos remains exactly as it has been since 1869 – treat customers properly, be honest, stand by our work and always do the very best job we can. If we continue to do that, we’ll remain true to the values that have served this business well for more than 150 years.”
Winning the Which? Trusted Trader of the Month Award for the first time is a milestone for T Nutt & Sons, but perhaps more importantly, it is recognition that traditional family values, exceptional customer service, and doing the job to the highest professional standards still matter as much today as they ever have.
T Nutt & Sons,
43-47 High Street Clay Cross Chesterfield S45 9DX
T: 01246 863148
